3G-Estrategias Claves para un Servicio al Cliente Exitoso (Interactivo)
Este curso está diseñado en base a seis elementos críticos de servicio al cliente que, cuando la empresa los cumple, éstos regresan para experimentar un servicio que supera a la competencia.
Este curso está diseñado en base a seis elementos críticos de servicio al cliente que, cuando la empresa los cumple, éstos regresan para experimentar un servicio que supera a la competencia.
Al finalizar este curso usted será capaz de:
- Demostrar un enfoque de servicio al cliente
- Comprender cómo su comportomamiento influye sobre otros.
- Entender cómo su comportamiento afecta la conducta de los demás
- Demostrar confianza y habilidad por medio de la solución de problemas
- Aplicar técnicas para tratar con clientes difíciles
- Tomar la decisión de ofrecer un excelente servicio al cliente
Horas: 3 Horas generales.
| Learning Objectives | Al finalizar este curso usted será capaz de:
|
|---|---|
| Contact Hours | 3 Horas |
| CIAPR courses | CURSO GENERAL |
| Instructor | Ing. Ian Falu, MBA, PE, PhD |
| Devices | Desktop, Tablet, Mobile |
| Language | English |
IACET ACCREDITED PROVIDER
|
|
Self Learning Solutions LLC is a company with more than 14 years of experience in this market. At Self Learning Solutions we are proud to have obtained the IACET accreditation for our organization, along with the approvals necessary to market our products throughout the United States. Self Learning Solutions is accredited by the International Association for Continuing Education and Training (IACET). Self Learning Solutions complies with the ANSI / IACET standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Self Learning Solutions is accredited to issue the CEU IACET. |
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