3G-Capacitación de Servicio al Cliente: Comunicación Asertiva (Interactivo)
La capacitación de servicio al cliente enfocada en la comunicación asertiva es una forma para potenciar las habilidades de los profesionales que interactúan directamente con clientes. La comunicación asertiva es una herramienta fundamental para establecer conexiones efectivas, resolver problemas de manera eficiente y construir relaciones sólidas con los clientes. Este curso proporcionará a los participantes las habilidades y estrategias necesarias para comunicarse de manera clara, respetuosa y efectiva en diversas situaciones de servicio al cliente.
La capacitación de servicio al cliente enfocada en la comunicación asertiva es una forma para potenciar las habilidades de los profesionales que interactúan directamente con clientes. La comunicación asertiva es una herramienta fundamental para establecer conexiones efectivas, resolver problemas de manera eficiente y construir relaciones sólidas con los clientes. Este curso proporcionará a los participantes las habilidades y estrategias necesarias para comunicarse de manera clara, respetuosa y efectiva en diversas situaciones de servicio al cliente.
Objetivos del Curso:
- Desarrollar habilidades de escucha activa
- Manejar situaciones difíciles con asertividad
- Adaptar el estilo de comunicación a diferentes personalidades
- Reconocer y comprender diversos estilos de personalidad de los clientes
- Adaptar el enfoque de comunicación para satisfacer las necesidades individuales
- Resolver problemas y brindar soluciones de manera eficiente y efectiva
- Mejorar la calidad de la atención al cliente a través de una comunicación más clara y efectiva.
Horas: 3 Horas generales.
Learning Objectives | Objetivos del Curso:
|
---|---|
Contact Hours | 3 Horas |
CIAPR courses | CURSO GENERAL |
Instructor | Ing. Ian Falu, MBA, PE, PhD |
Devices | Desktop, Tablet, Mobile |
Language | Español |
IACET ACCREDITED PROVIDER
Self Learning Solutions LLC is a company with more than 14 years of experience in this market. At Self Learning Solutions we are proud to have obtained the IACET accreditation for our organization, along with the approvals necessary to market our products throughout the United States. Self Learning Solutions is accredited by the International Association for Continuing Education and Training (IACET). Self Learning Solutions complies with the ANSI / IACET standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Self Learning Solutions is accredited to issue the CEU IACET. |
SLSTECH System Requirements
To run our system effectively you should, as a minimum, use the system components listed on this page. If you do not, the system may still work but some functionality may be lost. Workplace IT environments' internal configurations can also restrict the functionality of our system. Access to content may be affected, as may the possibility of uploading files. File size limitations may also apply. Workplaces may also have older versions of software, and our system may not perform well with these.
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Recommended: Windows 7, 10, Mac OSX Sierra, iPad IOS10
Internet speed
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Use a broadband connection (256 Kbit/sec or faster—this will ensure that you can view videos and online presentations) through USB wireless modem, ADSL, T1/T2, fibre optic or cable.
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Dial-up access will be significantly slower, and we do not recommend it for using our system.
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Google Chrome 32 bit version 50 or later (recommended for optimal compatibility, this has been thoroughly tested on Windows)
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MS Internet Explorer is not recommended
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To view all the resources uploaded to Hazmat Authority, you will probably need to have Microsoft Office (Word, Excel, PowerPoint) or an equivalent (e.g. Open Office, Viewer) installed.
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